kapten89 Platform Privacy Notice
This page describes what we collect when you use kapten89 and how we keep that data protected. We at kapten89 collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with local anti-money-laundering regulations. We do not sell your data to third parties, and we do not use your information for marketing unless you explicitly consent.
Our privacy commitments apply to all users on kapten89 across Indonesia—in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Whether you access kapten89 via Android app, iOS browser, or desktop, the same data protections apply. We handle your payment details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet credentials) with industry-standard encryption and store them only as long as necessary to process your account activity.
Read this notice to understand which data we collect, how we use it, and what rights you have to access or delete your information.
What We Collect on kapten89
When you open an account on kapten89, we collect your full name, email address, phone number, date of birth, and national identity number (KTP). We request this information to verify your identity and comply with know-your-customer (KYC) regulations that apply to online gaming platforms in Indonesia. We do not store your KTP image permanently; we delete the image after verification and retain only the verification result.
Payment and banking data
We collect your banking details or e-wallet credentials only when you link a payment method to your kapten89 account. We never store full payment card numbers or passwords. For DANA, e-wallet, mobile banking, local payment, and online payment, we store only your account identifier and verification status. For bank virtual accounts (e-wallet, mobile banking, local payment, online payment), we store your assigned virtual account number and the bank's transaction reference. We use these details solely to process deposits, withdrawals, and transaction reconciliation.
Activity and gaming data
We log your account activity on kapten89—including login timestamps, deposit and withdrawal requests, game participation, and betting history. We retain this data to detect unusual account behavior, investigate disputes, and maintain audit trails for compliance. We do not share gaming history with third parties except where required by law.
How We Use and Protect Your Data on kapten89
We at kapten89 use your data only for purposes you have agreed to. Your identity and banking information is used to verify your account, process deposits and withdrawals, and comply with anti-money-laundering checks. Your activity data is used to detect fraud, investigate disputes, and maintain security. We do not use your email or phone number to send unsolicited marketing unless you opt in to newsletters or promotions.
Data storage and servers
Our servers may sit outside your jurisdiction. We maintain encrypted backups in multiple locations to ensure data availability and disaster recovery. We do not guarantee that all copies of your data will be deleted immediately upon account closure; we retain transaction records and KYC documentation for up to five years to comply with regulatory requirements. After that period, we delete personal identifiers but may retain anonymized transaction summaries for statistical analysis.
Third-party processors
We share your data with third parties only where necessary to operate kapten89. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details and verification status to execute deposits and withdrawals. Our KYC provider receives your identity documents to verify your details against government records. Our hosting provider and cybersecurity vendor have access to encrypted logs to maintain platform security. We do not share your data with advertising networks, data brokers, or other unrelated companies.
We at kapten89 encrypt your payment data in transit and at rest, enforce strict access controls, and audit our systems regularly to ensure your information remains protected.
Cookies and tracking
We use cookies on kapten89 to maintain your login session, remember your preferences, and measure platform performance. These cookies are essential to platform operation; you cannot use kapten89 without accepting them. We do not use tracking pixels or third-party analytics to follow your behavior across other websites. Our analytics are limited to activity within kapten89.
Your rights and data requests
You have the right to request a copy of all personal data we hold about you, to request correction of inaccurate information, and to request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team with proof of your identity. We will respond within 30 days. If you wish to close your kapten89 account permanently, we will delete your account but retain transaction records as required by law.
Data breaches and notification
If we discover that your personal data has been compromised, we will notify you by email within 72 hours and provide guidance on protective steps. We maintain cyber liability insurance and conduct annual security audits to minimize breach risk. We have never experienced a data breach, and we continuously invest in security infrastructure to protect kapten89 users.
We at kapten89 update this privacy notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of kapten89 after a notice update constitutes acceptance of the updated policy.
For questions about this privacy notice or to exercise your data rights, contact our support team. We are available during business hours to assist you with any privacy concerns.